Tuesday, June 2, 2009

Grades have been announced on portal!

I have uploaded your grades in the CMS for section I and III .  You can check your results on the portal. No phone calls will be entertained in this regard.

Please note that 13 quizzes that you took are contracted as three quizzes: 1,2,3,4 forming quizz one, 5,6,7,8 forming quizz two, 9, 10, 11, 12, 13 forming quizz three. Each quizz weighs 6 marks and two best readings have been selected. Thus overall grading plan and weightage remain intact but results show improvement.


Saturday, April 25, 2009

Presentation Topic and Schedule for BBA IV Section 1

 Name - Date - Presentation Topic
1 ABID ALI SHAHID - 29-Apr-09 - back-end 
2 ADIL MAJID - 29-Apr-09 - backhaul 
3 AFIFA JEELANI - 29-Apr-09 - backup 
4 AHSAN ZAFAR - 29-Apr-09 - backup domain controller 
5 AJLAAN RAZA SAYANI - 29-Apr-09 - backup on the Web 
6 ALI ASGHAR KHURSHID - 29-Apr-09 - backup robot 
7 ALI RAZA ARIF - 29-Apr-09 - backup storage 
8 ALTAMASH KHAN - 29-Apr-09 - backup with DAT USB 
9 AMAL KAMAL - 29-Apr-09 - backward combatible 
10 AMNA ZAINAB - 29-Apr-09 - backward explicit congestion notification 
11 ANAM HANIF PALLA - 29-Apr-09 - backward mapping 
12 ANAM MANZAR - 29-Apr-09 - analytical CRM 
13 ANUM IRFAN - 29-Apr-09 - balanced scorecard methodology 
14 ANUM YAWAR - 29-Apr-09 - balloon for wireless 
15 AREEJ ARIF BALGAMWALA - 29-Apr-09 - anti-money laundering software (AML) 
16 ASHHAR MASHHOOD - 29-Apr-09 - Bezier curve 
17 AZMA HUMAYUN - 29-Apr-09 - BGAN (Broadband Global Area Network) 
18 BILAL AHMED - 29-Apr-09 - bill of material (BoM) 
19 CHOUDHARY AHAD - 29-Apr-09 - bioinformatics 
20 CHOUDHARY JAWAD REHMAN - 29-Apr-09 - application virtualization 
21 EHTESHAM AHMED - 29-Apr-09 - biometric authentication 
22 ERUM KHAN - 29-Apr-09 - application clustering 
23 FAHAD ZAHID - 30-Apr-09 - biometric payment 
24 FAISAL AHMED CHAUDHARY - 30-Apr-09 - BitTorrent 
25 FAIZAN TARIQ YOUSUF - 30-Apr-09 - Bootstrap Protocol 
26 FARAZ KARIM - 30-Apr-09 - BotHunter 
27 FATIMA SULTAN - 30-Apr-09 - BPR
28 FAUZAN NAEEM - 30-Apr-09 - Genetic Algorithms
29 FIZZA ASAD BALAGAMWALA - 30-Apr-09 - archival data 
30 HAREEM KHAN - 30-Apr-09 - archival storage 
31 HIRA ANIS - 30-Apr-09 - CASE
32 JAVERIA NISAR PATEL - 30-Apr-09 - archive of Web sites 
33 JEHANGIR FAISAL USMANI - 30-Apr-09 - ArchiveSink 
34 KANWAL KHALID AHMED - 30-Apr-09 - archiving 
35 KIRAN KHAN - 30-Apr-09 - artificial passenger 
36 LAILA BATOOL - 30-Apr-09 - Knowledge Work Systems
37 MADEEHA KHURSHEED - 30-Apr-09 - Asymmetric DSL 
38 MADIHA SADIQ - 30-Apr-09 - Amazon S3 
39 MAHAM USMAN - 30-Apr-09 - Amazon Simple Storage Service 
40 MAHVISH AZAD - 30-Apr-09 - analog computing 
41 MARIA WASTI - 30-Apr-09 - agile software development 
42 MARYAM ZAHOOR - 30-Apr-09 - Airborne Internet 
43 WAQAS ANWER ABBASI - 30-Apr-09 - Learning Management Systems

Presentation topics and schedule for BBA IV Section 3

 Name - Date - Presentation Topic
1 SAAD HASHMI - 29-Apr-09 - acceptance testing 
2 SAAD JAVED KHAN - 29-Apr-09 - ad-hoc network 
3 SAAID SALEEM - 29-Apr-09 - ADSL 
4 SABA KHAN - 29-Apr-09 - agile software development 
5 SADAF ALI NAQVI - 29-Apr-09 - Airborne Internet 
6 SADAF YACOOB - 29-Apr-09 - air interface 
7 SAIRA HASSAN - 29-Apr-09 - Ajax 
8 SAMEER ZAFAR - 29-Apr-09 - Amazon Elastic Compute Cloud 
9 SARAH REHMAN - 29-Apr-09 - Amazon S3 
10 SEEMAB SHAHZAD - 29-Apr-09 - Amazon Simple Storage Service 
11 SHAFAQ NOOR - 29-Apr-09 - analog computing 
12 SHAIKH HASSAAN AINULYAQIN - 29-Apr-09 - Analog Display Services Interface 
13 SHIZZA MUSTAFA - 29-Apr-09 - analytical CRM 
14 SHOAIB AHMED ZAKI - 29-Apr-09 - Analytical Engine 
15 SIDRA IFTIKHAR HUSSAIN - 29-Apr-09 - Android 
16 SIDRA SOHAIL SWALEH - 29-Apr-09 - anonymous Web surfing 
17 SIKANDER SALEEM ALLANA - 29-Apr-09 - anthropomorphism 
18 SOHAIB ALI KHAN - 29-Apr-09 - antidisintermediation 
19 SUGHRA SADAF - 29-Apr-09 - antiferromagnetically-coupled media 
20 SULEMAN ANWAR GHAZI - 29-Apr-09 - anti-money laundering software (AML) 
21 SYED ALI AHMED - 29-Apr-09 - anti-replay protocol 
22 SYED ALI HYDER ZAIDI - 29-Apr-09 - anti-spam cocktail 
23 SYED ALI NADIR HASHMI - 29-Apr-09 - Apache 
24 SYED ALI RAZA ABBAS NAQVI - 29-Apr-09 - applet 
25 SYED ASAD AHMED - 30-Apr-09 - appliance computing 
26 SYED FAIZAN ANWER - 30-Apr-09 - applicant tracking system 
27 SYED FAREED AHMED SHAH - 30-Apr-09 - application-aware storage 
28 SYED SHAHZEB HASSAN - 30-Apr-09 - application clustering 
29 SYED TAIMUR HASAN - 30-Apr-09 - application firewall 
30 SYEDA NARGIS FATIMA - 30-Apr-09 - application server 
31 TAHA SIDDIQUI - 30-Apr-09 - application service provider 
32 TALHA AHMED - 30-Apr-09 - application service virtualization 
33 TALHA AHMED SHEIKH - 30-Apr-09 - application-specific integrated circuit 
34 TOOBA ASHFAQ - 30-Apr-09 - application virtualization 
35 TRACY ANN MARIA ROQUE - 30-Apr-09 - apps-on-tap 
36 USMAN TAUQIR - 30-Apr-09 - archival 
37 UZAIR KHAN - 30-Apr-09 - Army Knowledge Online 
38 UZBA ANWER - 30-Apr-09 - array-based memory 
39 WAFA KHALID - 30-Apr-09 - artificial intellect 
40 WAJAHAT MEHDI - 30-Apr-09 - asymmetric algorithm 
41 WALI ULLAH SHEIKH - 30-Apr-09 - asymmetric communication 
42 WAQAS AHMED SIDDIQUI - 30-Apr-09 - asymmetric cryptography 
43 ZIA AKHTAR SAEED - 30-Apr-09 - Asymmetric Digital Subscriber Line 
44 ZOFISHAN SHAHID - 30-Apr-09 - Automated Fingerprint Identification System 

Tuesday, April 21, 2009

Check your term exam marks on CMS for any discrepancy

I have uploaded first term exam results on the CMS. Please check them ASAP and report if there is any discrepancy by tommorow.

DONT forget to prepare for the quiz tommorow i.e. on Wednessday, 22nd April 2009.

The quiz will be from the articles 8.1, 8.2, 8.3 and 8.4. First three articles you had prepared even for the last quiz also so in a nutshell this time round you have to only prepare for article 8.4 in addition to brushing up the ones you are already done with.

Sunday, March 22, 2009

Syllabus for 2nd Term Exam

Prepare for Chapter 5 and Chapter 6 of your text as well as the IS Audit in line with the guest speaker lecture. 

You can download the guest speaker presentation on IT Risk Management from: http://www.4shared.com/file/95414239/646b7501/IT_Risk_Management_032009.html

In addition wikipedia has a very usefull article on IS Audits: http://en.wikipedia.org/wiki/Information_technology_audit 

Don't forget to take a look at different certifications in the field provided at the end of the article like CISA, CIA, CAP, CISM....

Friday, March 20, 2009

GUEST SPEAKER SESSION - 1030 to 1145 Saturday 21st March 2009

I have grabed an opportunity as Mr. Sajid Khan is in the city to be our guest speaker for tomorrow's class. He will be delivering his talk/presentation on IT Risk Management. Besides holding Ph.D. he is bringing to our class some 18 years of global prfessional experience with fourteen years in IT Assurance and Risk Management and 4 years in IT Systems and Development.

Both classes will meet in room 8 and 9 at 1030AM for the session. There will be attendance at the start and anyone leaving during the session without geting his name registered with me will be marked absent. 

Tuesday, March 10, 2009

Discussion on first term papers deffered till Saturday

I would not be holding any feedback session/ discussion on the first terms scripts tommorow, instead now they will be held on comming saturday.

Monday, March 9, 2009

WEBLOGS: Assignment One - 5 Marks

I would be writing this assignment in 3 parts and subsequent assignments will be linked to it.

In first part you are required to create you own weblog with any free blog provider. The core purpose of the blog will be to discuss your studies and intellectual makeup with the outerworld. The issues that touch you most, it may be politics, arts, literature, science, technolology, sports or any other thing that is of interest to you, that whcih drive you, that which keep you going, that which define you, that whcih gives you sense of purpose in life. In doing so you would also like to showcase your university skills, works that you had done before or doing it here in my course or in some other course. Of course I am also asking to put up a page about yourself. If appropriate, a nice formal pic etc..

Spend some time giving your blog a catchy but meaningful title.

You can take further help  from the wikibook on An Introduction to Weblogs (http://en.wikibooks.org/wiki/An_Introduction_to_Weblogs) for making a blog. Section 2 directly explains the steps required to quickly make a blog using the blogger service.

You can also find insight into the blogging at: http://weblogs.about.com/od/?once=true&

Now include the RSS Feed gadget in you blog. In Blogger this gadget can be added by going to Customize-Layout-Page Elements.

Pick up a nice new template.  Select appropriate fonts and colors.

Now goto Settings and set all approprate settings. Add some description to your blog. Change all to a meaningful advantage.

Enable backlinks. See what they are? and experiment with them.

Dont forget to upload your homeworks that you have done so far. Summaries that you have taken of the lectures, presentations (if any) , or any other related work.

Add an article on your hobbies, include some pics to show your collections etc...

Include a section to give a list of the books that you have found interesting... on any subject of your interest... but should not be textbooks...

Include a section of places that you have visited... some pics or history of those places....

Include a post on the wish list ....

and about the childhood dreams ... you may want to hear Randy Pausch's The Last Lecture before that...

Include any other material that is of your interest.

I will be updating this post in few hours for the third part of the assignment.

First Term Vital Statistics

Overall average (i.e. of both sections put to gether) is 79.6 percent whereas section one performed better with 82.8 percent and section three averaged 76.5 percent.

Shoaib Ahmed Zaki of section three is the highest scorer in both sections with 93.6 percent score where as Anam Manzar is highest in section one by scoring 93.2 percent.

Here are the percentile results:

Percentile              Score

83                                 13.4

70                                 13.0

60                                12.51

54                                12.42

50                                12.26

31                                 11.51

Each one of you can look at his/her own score wihtout anyaccounting for any makeup to find out his/her percentile rank. Lets say if you have scored 12.6, your fall in under 60th percentile because it is more than 12.51 but less than 13 to qualifiy for 70th percentile. It would be interpreted as atleast there were 60 percent test takers (i.e. both sections inculded) who score less than you! or alternately you may interpret it as: you are among the top 40 percent of the those who took this test. It can be a great tool  to help you understand your ranking in the course.

Now few other interpretations that comes handy when we look at this percentile data. Section one's averge is 12.42 which is equivalent to 54th percentile meaning 54 percent of the entire test takers scored less than this average. Section three on the other hand has an average of 11.48 close to 31st percentile meaning only 31 percent scored belower than this!.

So it means section 3 has performed slower than the section one. This may be due to the fact that  four people could only attain grade F! 

Anybody who has scored less than 10.65 occupies bottom 20 percent of the pool! and anybody scoring less than 10 is in the last 10 percent of the test takers.

67 percent of section one has scored more than 80 percent whereas 43 percent of section three has scored more than 80 percent.

Finally read your scores with 4 percent makeup points! This will help us reduce the 'fat tail' of section three and for section one it will be time for bonus.

Tuesday, March 3, 2009

Preparation for Class on Wednessday, 4th March 2009.

1. Quiz from Chapter 5.
2. 5.6: Hands on IT
Solve fist two probems...
3. Print, read, and file in your folder.
Two LearningTrackModules of chapter 5

Sunday, February 1, 2009

SMS Service - please join!


Assalamualikum All,

In order to communicate any information pertaining to class, Mr. Arain has chosen to make use of a service that goes by the name ‘Chopaal’… It’s a free group SMS service with the simple aim of creating virtual forums over cellphones. What ever messages need to be circulated for class will be done through here, in addition to the blog… So kindly make an account with them.
Your can either signup through their website http://chopaal.lums.edu.pk/sign_up.php or through sms (follow the instructions you’ll get once you are invited; you’ll be getting the invitations shortly).
If signing up through the website, the above link will take you there and will guide you as to what needs to be done. Once you have made an account kindly join the tag ‘MIS-4’… all messages will be sent to this tag so whoever is not registered by Wednesday might miss out on something important…

For further details as to how to use the service please check out the following link http://chopaal.lums.edu.pk/how_to_use.php

Also please note that everyone needs to register before the next MIS class, i.e. before Wednesday 4th February. Please make sure that the deadline is adhered to…

If any of you have any questions please feel free to ask.

Regards,
Nabiha

Saturday, January 24, 2009

Grading Scheme (REVISED)

The grading scheme has been slightly modified so therefore make corrections to the earlier provided grading scheme (in your course outline)

S. No. Component Frequency Weight
1. Final Exam 1 30 [unchanged]
2. Term Exams 2 30 (15+15) [unchanged]
3. Term Report 1 9 [reduced to 9 from 10]
4. Assignments 5 10 (2X5)
5. Quizzes 13 (best 12) 12 [raised to 12 from 10]
6. CP points 30 9 (0.3x30)[reduced to 9 from 10]
TOTAL: 100

Tuesday, January 20, 2009

Journey to Web2.0,

I am starting this series of posts to discuss the concept of Web2.0. To begin with visit as many of these sites as you can, take a look at their product range, feel the difference and comment here.






























Now is the time for me to expand on the web 2.0 after I have defined the terms Ajax, Masups, ASP,  blogs ...  It is lot more easier to define what web 2.0 is not rather than what it is. It is not a version of some technology or software rather a new generation of web technology usage.

Accoring to Tim O'reily:

"Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as a platform, and an attempt to understand the rules for success on that new platform."

For more involved reading I would suggest to consult wikipedia before we move any further. So I am hoping more views on this to further the debate.

Guest Speaker Sesssion: Saturday, 24th January 2009 at 3:00PM - 5:00PM Venue: City Campus Auditorium

Topic:  

“Management of Technology, Innovation, and Entrepreneurship – Key to Success in the 21st century”.

Speaker: Syed Zahoor Hassan

Brief Profile of the speaker:

Professor in the Suleman Dawood School of Business at LUMS. Dr Hassan has served LUMS in many capacities besides his teaching and research, including Associate Dean, Dean, Pro-Vice Chancellor and Vice chancellor. 


Though this has been part of "distinguished lecture series" at IBA but I am using this to fill a slot for guest speaker session in our course outline. 

You will be given class attendence and a point for participation. Additional CP points can be earned by puting an intelligent question. (if any)

I will assign readings in the class for this, so come prepared to discuss.

To start with browse Cambridge's Centre for Technology Managment: (http://www.ifm.eng.cam.ac.uk/ctm/)

Note: Ofcourse therewill be no class on saturday instead this session will be suffice. 

Why we should blog?

Please if you have not followed the technorati's report then read through here... These images are taken from technorati's report on blogosphere and reproduced for non-profit and student's interest.  The following image shows that blogging is now a global phenomenon.


Generally blogs fall in one of these categories or mix of these. The following image can help understand that:

See and guess in which segment our blog falls?

[Both personal and professional topics are equally popular. Forty percent of bloggers consider their blogging topics outside of these categories. “Other” blog topics include: 2008 election, alternative energy, art, beauty, blogging, comics, communication, cooking/food, crafts, design, environment, internet/Web 2.0, Jamaica, and media/journalism.

Three-quarters of bloggers cover three or more topics. The average number of topics blogged about is five.

There were some global differences. Music is more popular and politics is less popular in Asia, while personal, lifestyle, and religious topics are less popular in Europe.] From Technorati's Report

Some of the reasons why people should blog are: (and it holds tru for pakistani bloggers too)

  • Self expression and sharing expertise are the top reasons for blogging
  • Personal satisfaction is the key success metric for three out of four bloggers
  • Most Professional and Corporate Bloggers have benefited professionally

You can take complete view of the reasons with charts to get more on this in the report.

One in four bloggers spends ten hours or more blogging each week. The most influential bloggers are even more prolific. 

Over half of the Technorati top authority (http://support.technorati.com/faq/topic/71) bloggers post five or more times per day, and they are twice as likely to tag their blog posts compared to other bloggers.

Can someone among you help me explain what does this term means? You can take a look at the given link first.

On future of blogging the report says...

“There will be more blogs used in education, particularly among K-12 students and teachers. Bookmarks will merge with blogs for those of us who use our blogs as note-pads or filing cabinets. Blog archives will be viewed as a rich source of cultural history. Blogs will be a means for more collaborative team work. People will expect businesses, media, and print organizations, even government organizations, to have some form of blog, in order to promote communication. Blogging will also help to provide insight to businesses about their consumers.” 
Lynn Marentette

“Although today's form of blogging is a volunatary form of self-expression, in the future our experiences, actions, locations, and preferecnes will be auto-recorded directly to the web.” 

“The future of blogging will be an auto-synching of our lives directly to the web —often a quiet recording in the background” 
Jeremiah Owyang
Senior Analyst, Social Computing
[already quoted in one of my comments on blogosphere post]

Hope this would have helped understand the nature of blogosphere further especially to those who did not take a look at the technorati report on the state of blogoshoere 2008.

Monday, January 19, 2009

Need help in case preparation?

check out the following link on your text's companion website for useful tips..

http://wps.prenhall.com/bp_laudon_mis_10/62/15945/4081979.cw/index.html

Friday, January 16, 2009

Preparing for the class on Wednessday, the 21st January 2009.

DONOT FORGET TO PREPARE FOR THE SECOND QUIZ FROM 2.1, 2.2 and 2.3.

1. Prepare the case at the end of the chapter

Can IS help prevent a public health crises?

Briefly answer the questions in your folder. At least first two questions.

2. Read Hands-on MIS section and attempt the exercises

3. Analyze the IS with the help of diagram (as we did in the class) for second interactive session: Managing travel expenses: New tools, new savings.

4. G3: Teamwork: Describing management decisions an systems Prepare 5( min) power point presentation, to be presented in class. [you can look forthe details at the end of the chapter 2.]

Wednesday, January 14, 2009

Preparing for the class on Saturday, 17 Jan 2009

1.  Advance reading of 2.1, 2.2 and 2.3

Write answer to related review questions in your folder (1 to 11)

2.  Read the blog for announcements and other articles… 

Monday, January 12, 2009

For the next class on Wednessday 14th Jan 2009.

1 Explore and answer short case questions in students file

www.ups.com 
www.Accenture.com

2 Hands-on MIS (section)

Understanding Information System Requirements. Read the problem set and try answering the questions in your folder

3 Reading my blog and adding your comments 

4 Preparing for first quiz Reading 1.1 and 1.2

5 Preparing Case : Morgan Stanley’s Return on System Noninvestement

Your folders may be checked for handwritten notes

6 Read the summary at the end of your text and answer briefly the review questions 

7 Group Tasks

G1: Improving Decision making: using databases to analyze sales trends

G2: Using Internet Software to Budget for shipping costs

Power point presentation mailed to me latest by Tuesday 4:00PM

By each group. NO MORE THAN FIVE MINS. Will be given to explain the answers to the class.
Class needs to come prepared by reading the problem set.

Friday, January 9, 2009

Blogosphere

An Introduction to Weblogs

http://en.wikibooks.org/wiki/An_Introduction_to_Weblogs

This is a wikibook on web blogs. It covers the terminology, its history, use and influence. It also teaches you how to create your own blog.

State of the Blogosphere / 2008

http://technorati.com/blogging/state-of-the-blogosphere/

This is a report by Technorati on the state of blogosphere and emreging facts.

Israel takes battle with Hamas to YouTube

http://news.yahoo.com/s/ap/20081231/ap_on_re_mi_ea/ml_israel_palestinians_youtube

This news item is an example of  how important blogosphere is?  Even militaries cannot afford to do away with it!. and how blogosphere affects the mainstream media?

Content Outline

Week 1 

10 & 14 Jan 2009

Information Systems in Global Business Today(Chapter 1)

 Why Information Systems
 Contemporary Approaches to Information Systems
 Toward the Digital Firm: The New Role of Information Systems in Organizations
 Learning to Use Information Systems: New Opportunities with Technology.

Week 2

17 & 21 Jan 2009
Information Systems in the Enterprise (Chapter 2)

 Key System Applications in the Organization
 Systems from a Functional Perspective and constituency perspective
 Integrating Functions and Business Processes
 Collaborative Commerce, E-commerce, E-business, and E-Government
 Enterprise applications

Week 3

24 & 28 Jan 2009
Information Systems, Organizations and Strategy (Chapter 3)

 Organizations and Information Systems
 The Changing Role of Information Systems in Organizations
 Information Systems and Business Strategy  

Week 4

31 Jan 09 & 4 Feb 09
Ethical and Social Issues in the Digital Firm (Chapter 4)

 Understanding Ethical and Social Issues Related to Systems
 Ethics in an Information Society
 The Moral Dimensions of Information Systems

Week 5

7 & 11Feb 2009
IT Infrastructure and Emerging Technologies (Chapter 5)

 Evolution of IT infrastructure
 Infrastructure components
 Trends and Emerging technologies (software and hardware)

Week 6

12 – 18 Feb 2009
First Term Exam

21 Feb 09

Guest Speaker [dates may vary as per guests availability]

Week 7

25 & 28 Feb 2009
Foundations of Business Intelligence: Databases and Information Management (Chapter 6)

 Organizing Data in a Traditional File Environment
 The Database Approach to Data Management
 Using databases to improve business performance and decision making
 Database Trends

Week 8

4 & 7 Mar 2009
Telecommunications, the Internet and Wireless Technology(Chapter 7)

 The Telecommunications Revolution
 Communications Networks
 The Internet
 The wireless revolution

Week 9

11 & 14 Mar 2009
Securing Information Systems (Chapter 8)

 System Vulnerability and Abuse
 Business Value of Security and Control
 Establishing a framework for security and control
 Technologies and tools for security

Week 10

18 & 21Mar 2009
Achieving Operational Excellence and Customer Intimacy: Enterprise Applications (Chapter 9)

 Enterprise Systems
 SCM and CRM systems

Week 11

24 – 30 Mar 2009
Second Term Exams

Week 12

1 & 4 Apr 2009
Managing Knowledge (Chapter 11)

 Knowledge Management in the Organization
 Enterprise-wide KMS KWS: Knowledge Work Systems
 Expert Systems
 Other Intelligent Techniques

Week 13

8 & 11 Apr 2009
Enhancing Decision-Making (Chapter 12)

 Decision making and information systems
 Decision-Support Systems (DSS)
 Group Decision-Support Systems (GDSS)
 Executive Support in the Enterprise (ESS)

Week 14

15 & 18 Apr 2009
Project Presentations

Week 15

22 & 25Apr 2009
Project Presentations  

Week 16

29 Apr 2009 &
2 May 2009
Redesigning the Organization with Information Systems (Chapter 12) [if time permitted ]

 Systems as Planned Organizational Change
 Business Process Reengineering and Total Quality Management (TQM)
 Overview of Systems Development Alternative System-Building Approaches
 Application Development for the Digital Firm